The easiest way to determine if this is the reason is to turn off Autotrace.Ĭlick HERE for more details on the Autotrace feature and how to turn it off.ĭXF files can be very data heavy and can max out a computer processor causing a software crash.Ĭlick HERE for more details on DXF files and why I recommend using the SVG file instead. This is a great feature however, there are still a few bugs and in some cases a user’s computer just cannot handle the Autotrace of the PNG file and the exponential data created when the Autotrace feature is active. In the v4.4 software versions there is a new feature called Autotrace. I mention this one first because if this is the reason for the crashing, it can be a simple fix.Īre you opening a PNG file when it crashes? It is a simple step that can fix all kinds of issues if the user takes the time to do it. This can mess with programs in different ways and cause slowness or crashing. But, often times, just doing this action will solve any issues occurring.Ĭomputer updates often perform in the background without a user knowing it’s happening. A shut down and a restart perform different things and should be completed on a regular basis. The first thing I recommend is a full computer shut down AND restart. Narrowing down when the crash occurs or what is happening can determine what the steps to fix that are. Troubleshooting is a process of elimination and all the questions we ask are to help you get it resolved faster. ![]() This helps to narrow down what might be causing the crash. The first questions I ask when a user is having and issue is if it is occurring when they are doing something specific such as opening a certain file type (png, dxf, etc.), using a certain tool in the software, performing a specific action in the software, etc. We troubleshoot a lot of Silhouette issues and the #1 thing we see is that each case of crashing can be caused by something different. It can be because of corrupt file, a process being performed that is maxing out the computer’s processor, changing too much data at one time, or using some features that are data heavy and tax your computer. There are many factors that can cause the software to crash. The Silhouette software is independently installed on each user’s computer, so it is not connected to any other user. You will quickly see why the Silhouette Studio Software has changed the digital cutting industry forever.If you are experiencing the Silhouette Studio software crashing, it can be for many reasons. Still need convincing? Download a free copy of the Silhouette Studio Software today at There is absolutely no obligation. ![]() Simply call one of our friendly customer support representatives, and your library will be magically restored. Silhouette will always keep track of your purchases in case of loss, theft, or crash of your computer. As your library of creativity begins to grow, you will never have to worry about losing content. ![]() When an internet connection is conveniently available, updates to your software are quick, easy, and always free. This also means that the performance of your software is not dependent on the speed or availability of an internet connection. Silhouette Studio Software resides completely on your computer, which means that you are free to design whenever and wherever you would like, regardless of internet availability. This innovative software is highlighted by features normally found in high end illustrating software, yet is amazingly simple, easy to use, and absolutely free to Silhouette users. The Silhouette Studio Software is the most powerful consumer digital cutting and designing software in the market.
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